Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

 

To start a return, contact us at admin@commondept.com. Returns must be sent to the address we provide once your request is approved. Items sent back to us without first requesting a return will not be accepted.

 

Damages and issues: Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Non-returnable items: We cannot accept returns on sale items, gift cards, perishable goods, custom or personalized products, or personal care items. Please get in touch if you have questions about your specific item.

 

European Union 14-day cooling-off period: Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification, provided the item meets the same condition requirements above.

 

Refunds: Once we have received and inspected your return, we will notify you whether the refund was approved. If approved, you will be refunded to your original payment method within 10 business days. Please remember it can take additional time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we approved your return, please contact us at admin@commondept.com.